Other Important Information

Refund Events

The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following:

1. It cannot commence the provision of the Course on the Course Commencement Date;
2. It cannot complete the provision of the Course by the Course Completion Date; 
3. The Course will be terminated before the Course Completion Date;
4. The Student does not meet the course entry or matriculation requirements; or
5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Where any of the Refund Events in (a) to (c) above has occurred:

• The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
• If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect. 
• If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI. 

Where any of the Refund Events in (d) to (e) has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party. 

If there is any refund incurred under Refund Events (a) to (e), the PEI shall refund all or partial Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination, subject to the nature of Refund Events. Please refer to your Student Contract for further information.

Refund for Withdrawal During the Cooling-Off Period:

Cooling-Off Period shall refer to the period of ten (10) calendar days commencing from and including the date of the student Contract.

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice. All application fees are non-refundable.

Refund for Withdrawal Outside the Cooling-Off Period:  

The Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with the Refund Policy Table (Schedule D) below.

With effect from 1 September 2023, a 5% administrative charge is applicable to all approved refund amounts, irrespective of the payment method used by the Student. All application fees are non-refundable.

EXAMPLE (STUDENT CONTRACT)

SCHEDULE D

REFUND POLICY

With effect from 1 September 2023, a 5% administrative charge is applicable to all approved refund amounts, irrespective of the payment method used by the Student. This change is applicable to any refund requests received after  1 September 2023.