Other Important Information

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Student Policies

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Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

It does not commence the Course on the Course Commencement Date;

It terminates the Course before the Course Commencement Date;

It does not complete the Course by the Course Completion Date;

It terminates the Course before the Course Completion Date;

It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or

The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within ten (10) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

Refund During Cooling-Off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded 100% of the fees already paid (subject to Administrative Charge stated in Clause 2.4), if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Administrative Charge of Refund Amounts

With effect from 1 September 2023, a 5% administrative charge is applicable to all approved refund amounts, irrespective of the payment method used by the Student.

EXAMPLE (STUDENT CONTRACT)

SCHEDULE D

REFUND POLICY

With effect from 1 September 2023, a 5% administrative charge is applicable to all approved refund amounts, irrespective of the payment method used by the Student. This change is applicable to any refund requests received after 1 September 2023.

% of [the amount of fees paid under Schedules B and C], before 5 % administrative charge	If Student’s written notice of withdrawal is received:
[80%]	More than [21] days before the Course Commencement Date
[50%]	Within [21] days before the Course Commencement Date
[0%]	On or After the Course Commencement Date

Student Teacher Ratio

No.	Course	No. of Teachers	No. of Students
1	International Diploma in Business Management (Mandarin)	1	20
2	International Diploma in Business Management (Mandarin) (E-Learning)	1	80
3	International Diploma in Business Management	1	20
4	International Diploma in Business Management (E-Learning)	1	60
5	International Advanced Diploma in Business Management (Mandarin)	1	20
6	International Advanced Diploma in Business Management (Mandarin)(E-Learning)	1	30
7	International Advanced Diploma in Business Management	1	20
8	International Advanced Diploma in Business Management (E-Learning)	1	20
9	Certificate in English (Beginner)	1	20
10	Certificate in English (Elementary)	1	20
11	Certificate in English (Pre-Intermediate)	1	20
12	Certificate in English (Intermediate)	1	10
13	Certificate in English (Advanced)	1	10
14	Certificate in English (Beginner) (E-Learning)	1	20
15	Certificate in English (Elementary) (E-Learning)	1	20
16	Certificate in English (Pre-Intermediate) (E-Learning)	1	20
17	Certificate in English (Intermediate) (E-Learning)	1	10
18	Certificate in English (Advanced) (E-Learning)	1	10
19	OTHM Level 7 Diploma in Strategic Management and Leadership (E-Learning)	1	10
20	OTHM Level 7 Diploma in Strategic Management and Leadership (Mandarin) (E-Learning)	1	10